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Embassy

Embassy

Employees used to move between SAP, GreytHR, ClickUp, ERP reporting and SharePoint to get through a day. A multi-agent platform on Claude puts all of it behind one role-aware conversation.

Embassy case study hero
Client

Embassy Group

Industry

Real estate

Models in production

Claude Sonnet 4.6

Claude Haiku 4.5

Deployment

Production — active since April 2026

Background

  • Embassy Group is one of India's largest real estate developers.
  • Its people worked across SAP, GreytHR, ClickUp, ERP reporting and SharePoint — each with its own login and its own way of asking.
  • The cost was not any single system; it was the switching between them.

Challenges

  • Put legal, HR, projects, finance, recruiting and documents behind one conversation.
  • Route each request to the right agent — and to more than one when it spans departments.
  • Scope every response to what the person asking is entitled to see.
  • Build it multi-tenant, so more business units can be onboarded without a rebuild.

Solutions

Reckonsys built a multi-agent enterprise platform on Claude:

  • An agent per function → legal, HR, finance, projects, recruiting and documents, each with its own tools.
  • A router → decides which agent, or agents, a question needs.
  • Two models by workload → Sonnet 4.6 for judgement, Haiku 4.5 for fast, frequent calls.
  • Multi-tenant → further Embassy business units onboard independently rather than forked.
Six small rounded clay tokens in a gentle arc — a scroll, a person silhouette, a coin, a checklist, a magnifier and a folder — each on its own pedestal, linked by glowing orange threads to one terracotta hub in front.

Architecture

A platform of agents, not one assistant

Each business function is its own agent with its own tools, and a router decides which of them a question needs. Nine or more agents and fifteen or more internal tools have shipped across those functions.

The agents

Legal — Contract clause analysis and document review — the highest-judgement work on the platform.

HR — Leave, employee data and people workflows, integrated with GreytHR.

Finance — Reporting and financial queries against SAP and the ERP reporting layer.

Project management — Task and project state, integrated with ClickUp.

Recruiting — Candidate pipeline and screening workflows.

Documents — Retrieval across the SharePoint estate.

A single cream clay speech bubble on the left splitting along two glowing orange threads into two different terracotta agent tokens, whose answers rejoin into one reply card on the right.

Routing

One question, the agents that own each part

A request that spans departments — a contract question and a leave balance in the same breath — is answered by the agents that own each part, without the person needing to know the platform has agents at all.

One question, the right agent
Asked in the conversation
Does this vendor contract auto-renew, and how many leave days do I have left?
Legal
Contract clause analysis
HR
GreytHR
Finance
SAP · ERP reporting
Projects
ClickUp
Recruiting
Pipeline & screening
Documents
SharePoint
Two agents answer one question. Legal reads the renewal clause with Claude Sonnet 4.6; HR returns the balance from GreytHR. 9+ agents and 15+ internal tools sit behind the same conversation.
Two clay cores side by side on a balance beam: a larger faceted terracotta core with a small magnifier on the heavier side, and a small, quick copper core with motion streaks on the lighter side.

Models

Two Claude models, routed by workload

Claude Sonnet 4.6 handles the high-judgement work: contract clauses, document reasoning, and the routing decisions themselves. Claude Haiku 4.5 takes the frequent, latency-sensitive calls where a fast answer matters more than deep reasoning.

Technical detail

Both are accessed through Azure AI Foundry and orchestrated with LiteLLM, which gives Embassy a single provider-abstracted interface across the platform and keeps model selection a routing decision rather than an application rewrite.

Contract clause analysis is the clearest illustration of why model choice matters here. Asking whether an agreement auto-renews is not a lookup — it means reading the renewal language, the notice provisions and whatever qualifies them, then saying plainly what it amounts to. That is judgement under constraint, and it is the work Sonnet is carrying.

Stack: Claude Sonnet 4.6 · Claude Haiku 4.5 · Azure AI Foundry · LiteLLM orchestration · multi-agent routing with internal tool calling · SAP · GreytHR · ClickUp · ERP reporting · SharePoint · multi-tenant architecture

“Asking whether an agreement auto-renews is not a lookup. It is judgement under constraint.”

Five distinct clay system blocks — cream, sand, copper, grey and terracotta — arranged in a semicircle, each sending a glowing orange thread into one small cream conversation bubble at the centre.

What shipped

Five systems, one conversational surface

Across legal, HR, task management, finance and recruiting — integrating SAP, GreytHR, ClickUp, ERP reporting and SharePoint behind a single conversation.

9+
Distinct agents in production
15+
Internal tools integrated
5
Business systems unified
2
Claude models, routed by workload
A single calm cream clay speech bubble resting on an uncluttered desk, with five small system blocks tucked neatly out of the way behind it, their glowing threads hidden beneath the desk.

The outcome

Employees ask one question in one place instead of learning five systems. The multi-tenant architecture means the same platform extends to further Embassy business units — OfficeParks and Embark among them — as they come on.

One question in one place, instead of five systems to learn.

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